InStep Run Around LTD Jogging Stroller

Comment: I bought this stroller on the 23rd of December 2009, it arrived a week after, and it was defective (front brakes don't work at all). I contacted Baby Age on their next working day in regards of this problem and told them that I was not interested in replacing the defective brakes, I wanted a refund since I was not satisfied with the quality of the product and their Return Policy is good for 30 days. It turns out that the item was sold by them but shipped from the manufacturer InStep, which means that Baby Age had to contact the manufacturer, wait for a confirmation from them saying that the return was approved, and set a date for Fed EX to come and pick up the stroller. Well, a month has gone by now and I've been contacting both Baby Age and InStep to inquire about the status of my "return" and every time I call Baby Age , they tell me that they are still waiting for an answer from InStep. Three different times I've been told by Baby Age's customer service representatives that InStep said they needed to know more about what was wrong with the product and that InStep wanted me to contacted them directly. Every time I called InStep they tell me I'm not supposed to be calling them, because Baby Age should be doing that on my behalf. It's been almost 30 days now and I'm still waiting for them to get their heads right so that I can return the stroller and I'm starting to grow tired of this. I really hope this review helps you a lot on your decision, I've bought so many things through Amazon and I've never had a problem like this, NEVER! The customer service representatives are always very nice to me and seem to be trying to help but for some reason it's useless, nothing ever happens, they just keep telling me that InStep will either notify them or me through an email whenever they approve the return. Seriously, don't buy from them!!!! Save yourself a headache and some bucks!!! I'm not the kind of person to write reviews, specially negative ones, but this two companies well deserve it for their horrendous customer service.

Comment: Received this as a gift and it came right out of the box with damaged front tire. The seller was excellent though and the tire was replaced within a few days. The brake on the front tire work okay but needs fine tuning adjustment all the time so we have left in unattached most of the time. With the exception of these complaints, the stroller works well and is a nice upgrade. This makes jogging or long walks much easier.

Comment: Needed a starter jogger because we weren't sure of our commitment to the sport. Didn't want to spend alot if we hardly used it. After a ton of research settled on this one. As a jogger works quite well. Was easy to assemble. Received the shipment days earlier than was estimated. Overall, very good bang for the buck and the purchase process went without a hitch.

Comment: I really this jogger. I'm a non driver so i do quite a bit of walking. It glides over any sidewalk with ease. I only have one issue. There not way to lock it close when not in use. I do quite a bit a flying so i was a little dissapointed about that. I suggest getting a bungee cord to wrap around for traveling.

Comment: A true jogging stroller has a fixed front wheel, this one does. I like the compartments, the wrist strap, the shade that extends to protect my son from the heat and the hand brake. I dislike the mesh on the back of the baby seat, if he wants to sleep during my jog he can't have complete darkness. I wish the seat had more padding and a bar across the seat for toys.