Customer Rating: Summary: Poor customer service / nails in cabinet doors interfear with lock 2008-07-22 Comment: Won't work if magnet aligns with nails in cabinet door. Contacted manufacturer for replacement adhesive since we had to reposition locks to get them to work and they told me to go buy some at a hardware store because they do not have any. Manufacturer's web page says they stand behind products and will replace them as "they are that confident." Very poor customer service since these are almost double the cost of other magnetic cabinet locks with screws.
0 of 0 people found the following review helpful:
Customer Rating: Summary: Great locks 2008-03-01 Comment: While I do agree that the labeling could be better, I wanted to give this product 5 stars. Super easy and fast to install and they work great. I am actually getting ready to order some more of them for our bathroom!
2 of 2 people found the following review helpful:
Customer Rating: Summary: Great product BUT... 2008-02-12 Comment: The four pack of locks is great - if only the company would CLEARLY note the keys are sold seperately.
This type of info should be printed BOLDLY on the FRONT of the product!!!
A key is included in the two-pack, and a phone call to the company was answered with the explanation that these were as ADD-ON's for existing owners.
Nice to find this out AFTER you get home and are installing them where the first point at which they mention "Key Sold Seperately" is in the last line of the instructions - AFTER you have installed them.
Customer service offered to sell the key to me, "or you could find a strong magnet and wave it around". Hmmm...
Good Customer Service would have offered a better solution - Great Customer Service would have offered to send a key out right away for the inconvenience.
Pretty good Product, poor labelling, so-so customer service.
Baby 
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