Keurig B70 Gourmet Single-Cup Home Brewing System

Comment: I researched the Keurig before buying a used one on E-bay so I knew, being used, it must have one of several known problems but I took my chances since I couldn't afford to buy a new one. Actually, by the time the auction ended, I was praying someone would outbid me but they didn't. Luckily, the problem it had is only a minor annoyance: it suddenly turns itself off. It's annoying because it takes a few minutes to heat the water when you first turn it on but unless you are in the middle of a brewing cycle or want to brew another cup right away, turning it on again is no big deal. I read that reseating the water reservoir helps but I can't say for sure that it's made much difference. Apparently Keurig fixed this particular problem in their most recently manufactured models (2010), but I wouldn't know how to tell when a particular machine was made without opening it all up and checking the serial number plate. You might try contacting the company and asking if the recent, fixed versions have a different model number.

What's more annoying is that I drink decaf and I tried three different decaf coffees and one tea--Timothy's Rainforest Espresso Extra Bold decaf (K-cup), my own favorite Peet's French Roast (in a reused K-cup using a "My-Kap"), which I always liked from my other single-serve machine, Timothy's Hazelnut, and English Breakfast tea--all brewed in the 7-oz size, and they all came out watery. I also tried the iced tea cycle and, forget it! All that does is run a mere 3.25 ounces of water through, giving you an exceptionally weak tea totally unsuitable for an iced beverage.

Let's face it, when you run a whole cup of water through coffee for less than a minute, it's going to lack body no matter how strong the grind. My other single-serve machine is a Hamilton Beach that takes about three minutes to brew a cup, fast but long enough to get some kick out of the coffee. My only objection was that I had to add water and coffee each time and had to carefully measure both coffee and water to get a consistent cup. However, I might go back to that.

Comment: I had one of the lower-end models for quite a while, and loved it. I decided to get this fancier machine and donate the older one to a friend.

I am so disappointed in this machine. From day 1 it has leaked water all over the counter every time you use it. And the vibration as it is pulling in water to make a cup of coffee is so violent, that the coffee cup actually will "walk" off the machine unless I hold it in place.

A search on Google for "keurig leaking" shows that this is a common problem. I'm going to contact Keurig directly as they are apparently quite good about replacing the machine (although given how common the problem seems to be, I'm not sure that's going to end up being the solution).

In the end you just want a cup of coffee. So I'd recommend sticking with one of the simpler models that are tried-and-true.

Comment: My wife purchased the B60 model for our home in December of '09. After 2 months of use it stopped working as it was designed - pump failure. I returned it and decided to upgrade to the B70 model. After only three days of use the B70 began having the same issues as the B60, the pump would run for about 2 minutes and the unit would shutoff.

Again, I returned the brewer and replaced it with another B70 unit. For roughly two weeks our third brewer worked flawlessly. Now, we're returning it for a fourth. Same issue...pump runs for a couple of minutes and then shuts off.

I rated the B70 with 2 stars. If the end product, the coffee, wasn't such high quality I would have rated the B70 a 1 star. If you're in the market for a Keurig brewer I would wait until they redesign the pump before making your purchase. Too much money to buy K-cups and never get to use them and enjoy a nice cup of Joe.

Footnote: we always use filtered water in our brewers as Keurig suggests.

Comment: This B70 'Platinum' brewer was a wedding gift - - - excuse me, the FIRST one of these we got was a wedding gift. I am now on my 4th B70, and the new replacement (having arrived two weeks ago) is now not working properly. Don't get me wrong, I think this is an ingenious idea, and when it works is absolutely fabulous. I love the different K-cups that are available, and have purchased many different blends. Problem is, these things break down so quickly that there is no way I could ever recommend purchasing one. I am so frustrated with this thing that I am seriously considering not even calling Keurig to get myself a 5th one because I feel already that it will break down in a short amount of time as well.
I will say that their customer service department is VERY good. Either that or they are so used to fielding so many trouble calls that they are old hand at it! No matter what the reasoning behind their professionalism, they are very good and put the customer as priority one. On my first breakdown they asked me to package it up and send it back with a label that they paid for. My 2nd and third brewer they said to just hold onto them for parts. Well, since I am no 'Mr. Fix It' that wasn't going to be the case, but it was nice that they let me hold onto it and not go through the hassle of re-packaging and sending it back. So, now they sit in my basement.
I guess I will call to get a new one since they are so accommodating, but I just wish the thing would stay working. I just don't get how so many of these can be defective. Oh, and by the way, each problem has been different and the Keurig customer service people have acknowledged that they knew of each separate problem occurring with the machines. Maybe the more expensive models are better, I don't know. I would suggest that if you really want to try one of these, go to your local warehouse club (BJ's, Costco, Sam's) and get the cheap one that is offered under $100 so you can at least save a buck or two should your machine become the same trouble my ones have become. Under no circumstances do I suggest the Tassimo as a solution. My Sister has one and has had just as many problems, with less flavor selection, noisier machine (when working) and not very sturdy construction.

Comment: I have now purchased 4 of these machines, and can say the Coffee from them is delicious... Every Cup is great and all the flavors are wonderful... The Bad thing is all of the Keurig B70's I have purchase have the exact same problem after just a few uses... I would not recommend this manufacturer... They all stop pumping the water and need to be turned on and off several times to work each time a cup is made... You can on occasion get a couple cups before the pump stops and needs to be recycled. I have replaced one unit and the replacement does the same thing... I only use filtered bottled water in them so it is NOT due to using tap water as the manufacturer wants to blame...

In Short, I love the k-cup coffee, but the quality of the machine itself is poor and not dependable.